ZenTimer Support
This page provides support information for the ZenTimer iOS app, including troubleshooting steps, purchase help, and contact options.
Contact
Support email: support [at] getzentimer [dot] com
Expected response time: within 2 business days. For faster troubleshooting, include your device model, iOS version, ZenTimer app version, and steps to reproduce.
Troubleshooting
- Apple Health sync: in ZenTimer, enable Health access in Settings. In the Apple Health app, ensure ZenTimer has mindfulness read and write permissions.
- Missing sessions in stats: Health sync can take a short time. Close and reopen ZenTimer after a minute, then check again.
- Bells not playing: verify your bell settings, check the iPhone silent switch and Focus mode, and confirm your device volume is audible.
- General app issues: force-close and reopen ZenTimer, restart iPhone, and update to the latest iOS and ZenTimer versions.
Purchases and Refunds
- In-app support purchases are billed and managed by Apple through your Apple ID.
- If your app version includes a Restore Purchases action, use it in app settings first.
- For billing problems or refund requests, use Apple’s purchase support: reportaproblem.apple.com.
Support ZenTimer
ZenTimer is built and maintained by a solo developer. Here is what it costs to keep the app running:
- Apple Developer Program: €99/year (required to publish on the App Store)
- Domain & DNS hosting: Small annual fee for getzentimer.com
- Everything else: Ongoing development, new themes, and supporting the creator
If ZenTimer adds value to your practice, you can support its continued development:
Privacy
ZenTimer privacy details are available on the Privacy Policy page.